IT Service Delivery Lead - Build & Optimize Services

Master-Works; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Master Works is seeking a Service Delivery Manager to lead the setup and management of IT Managed Services delivery. This managerial role involves building operational workflows, maintaining client relationships, and enhancing service delivery aligned with industry standards. Ideal candidates will possess strong leadership skills, extensive IT know-how, and a proactive approach to continuous improvement in various client environments.

Qualifications

• 7+ years of experience in IT service delivery, including 2+ years in a managerial role.
• ITIL Foundation certified; advanced certifications like PMP are a plus.
• Experience in the Saudi IT market is advantageous.

Responsibilities

• Lead the setup and management of IT service delivery models.
• Act as the key interface between clients and the service team.
• Drive continuous improvement initiatives and service enhancements.

Skills

Leadership

Stakeholder Management

Strategic Thinking

IT Infrastructure Knowledge

Communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ITSM tools (e.g., ServiceNow, ManageEngine)

Job description

Master Works is seeking a Service Delivery Manager to lead the setup and management of IT Managed Services delivery. This managerial role involves building operational workflows, maintaining client relationships, and enhancing service delivery aligned with industry standards. Ideal candidates will possess strong leadership skills, extensive IT know-how, and a proactive approach to continuous improvement in various client environments.