IT Manager

Universal Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality organization in Riyadh is seeking an experienced IT Supervisor to manage IT systems and ensure seamless operations. The ideal candidate will have a Bachelor's degree in Computer Science or Computer Engineering, along with 5+ years of supervisory experience in IT, preferably within the hospitality industry. Strong knowledge of software applications such as Fidelio and Opera is essential. This role emphasizes excellent communication skills and the ability to coordinate across departments.

Qualifications

• Bachelor degree in Computer Science or Computer Engineering.
• 5+ years of IT supervisory experience in a medium-large organization.
• Exposure to the hospitality industry is highly desirable.

Responsibilities

• Answer e-mails regarding IT matters.
• Maintain IT systems and ensure 24-hour coverage.
• Manage contracts with IT vendors and consultants.

Skills

Strong knowledge in Fidelio

Excellent English communication skills

Interpersonal skills

Education

Bachelor degree in Computer Science or Computer Engineering

Tools

Fidelio

Opera

Micros

Job description

PRIMARY RESPONSIBILITIES

• Answer e-mails/fax concerning I.T. Matters.
• Coordinate with I.T. Corporate Office.
• Inspect Micros and computer installed in different departments/outlets.
• Attend to tasks and projects assigned by the Director of Finance.
• Coordinates with all departments; call meetings.
• Monitor and control usage of direct line.
• Designs form to be used in Fidelio and other internal control systems.
• Issue policies and guidelines.
• Coordinates with project office on office layout and electrical cabling.
• Reviews existing procedure.
• Reviews user rights.
• Should be available 24 hrs on call.
• Plan and implement technology related processes, systems, and telecommunications.
• Maintain IT systems, management of software & hardware, 24-hour coverage for hotel.
• Produce strategic, tactical IT business plans, capital & operating budgets.
• Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.
• Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure.
• Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion.
• Report status of IT operations to Executive Committee.
• Evaluate and define hotel and user requirements to determine feasibility of requested enhancements.
• Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements.
• Focus on future business needs and profitability.
• Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency.
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
• Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.

ADMINISTRATIVE RESPONSIBILITIES

• Maintain Daily Revenue Report and other relevant documents which are required on a daily basis.

COMMERCIAL RESPONSIBILITIES

• Review proposals, contracts of suppliers and negotiate for a better deal.

HUMAN RESOURCES RESPONSIBILITIES

• Coordinate with department heads and end – users to ensure smooth operation.
• Provide training.

RELATIONSHIP

• Maintain good relationship with all IT Contractors.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Computer Science, Computer Engineering
• Minimum of 5 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable
• Strong knowledge in Fidelio, Opera, Micros, PC. LAN. and other applications widely used in hospitality business.
• Have Excellent English communication skills both in written and spoken
• Posses professional disposition with excellent communication and interpersonal skill.