IT Governance & Process Lead: SLA Analytics & Automation

Alnafitha IT; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT solution provider in Riyadh is seeking an experienced IT Governance professional. You will analyze and enhance IT governance processes, develop reports, and optimize business workflows. The ideal candidate has extensive experience in IT governance, strong analytical skills, and relevant certifications. This position offers the opportunity to work in a dynamic environment with a focus on IT service management.

Qualifications

• 7–10+ years of experience in IT Governance, Process Management, or IT Service Management.
• Proven track record in developing and enhancing IT business processes, SLAs, and policies.
• Hands-on experience with ITSM frameworks (ITIL/COBIT) and process automation.

Responsibilities

• Analyze and enhance IT governance processes and SLAs.
• Develop reports and dashboards for governance monitoring.
• Coordinate data collection and provide analysis for process improvements.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Stakeholder management

Attention to detail

Education

Bachelor’s degree in Information Technology or Computer Science

ITIL Certification

Project Management Certification (e.g., PMP, PRINCE2)

Tools

ServiceNow

Power BI

Excel

Job description

A leading IT solution provider in Riyadh is seeking an experienced IT Governance professional. You will analyze and enhance IT governance processes, develop reports, and optimize business workflows. The ideal candidate has extensive experience in IT governance, strong analytical skills, and relevant certifications. This position offers the opportunity to work in a dynamic environment with a focus on IT service management.