IT Field Service Technician

Dextermind Technologies; Riyadh; On-site; SAR 70,000 - 100,000; Full time

Job summary

A leading IT support provider is looking for an experienced IT support specialist to join their team in Riyadh, Saudi Arabia. The role involves providing technical support, troubleshooting hardware and software issues, and tracking service performance. Candidates must have over 3 years of experience and be proficient in MS Excel and communication. This position offers excellent career development opportunities within a reputable brand. The ideal candidate should be willing to work flexible hours and have a solid understanding of local work culture.

Benefits

Excellent career development opportunities

Opportunity to make a positive impact

Qualifications

• 3+ years of experience in IT support or related role.
• Hands-on experience with Microsoft Office Suite, especially MS Excel.
• Solid experience troubleshooting in Windows and macOS environments.
• Ability to manage and transport IT equipment up to 50 lbs.
• Willingness for flexible hours or emergency support.

Responsibilities

• Track and report service performance using advanced MS Excel.
• Troubleshoot hardware and software issues for clients.
• Explain technical concepts to non-technical users.
• Collaborate effectively with team members.
• Manage multiple tasks with precision and attention to detail.

Skills

MS Excel

Troubleshooting hardware and software

Communication and interpersonal skills

Team collaboration

Tools

Microsoft Office Suite

ServiceNow

Job description

We are specializes in offering comprehensive IT support services, from Level 1 to Level 3, through a team of expert engineers available 24 / 7. We are dedicated to providing top-notch IT support to our clients, and we have a global presence in regions such as APAC, EMEA, and LATAM. Our localized support model ensures that we deliver tailored solutions to meet the unique needs of our clients in different regions, and we are committed to sustaining world-class IT support to help businesses thrive.

Overview

Role summary and context for the IT support position.

Responsibilities

• Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
• Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
• Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
• Strong team collaboration skills, with the ability to work independently when needed.
• Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles.

Qualifications

• Must have 3+ years of experience in IT support, field services, or a related role.
• Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint.
• Solid experience with troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments.
• Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities.
• Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals.
• Willingness to work flexible hours or be on-call for emergency support.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
• Good understanding of the local work culture and ability to be a people person.

What’s on Offer?

• Join a well known brand within Telecommunications
• Excellent career development opportunities
• Opportunity to make a positive impact