IT Desktop Support Engineer (Backfill / Secondary Support)

SkySys; Makkah Region; On-site; SAR 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Saudi Arabia is seeking an IT Desktop Support Technician to provide infrastructure support and troubleshoot hardware and software issues. The ideal candidate has over 1 year of experience, strong problem-solving skills, and excellent communication abilities. Certifications such as CompTIA A+ are preferred. This position requires onsite work in Jeddah and may involve flexible schedules.

Qualifications

• Minimum 1+ year experience providing IT Infrastructure support.
• Experience in installing and troubleshooting desktops and peripherals.
• Basic knowledge of LAN and WAN setups.

Skills

Troubleshooting hardware and software

Technical support for desktops and peripherals

Knowledge of TCP/IP, DNS, DHCP

Customer management skills

Written and oral communication

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title

IT Desktop Support Technician

Job Type & Location

Onsite || 20th floor, The Headquarters Business Park7355, 2432 Al Kurnaysh Br Rd, Ash Shati District, Jeddah 23511, Saudi Arabia | Long-term contract

Technical Requirements

• Minimum 1+ year of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical Requirements

• Good Customer management skill.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.