IT Desktop Support Engineer

SkySys; Makkah Region; On-site; SAR 93,000 - 150,000; Full time

Job summary

A logistics support company in Saudi Arabia is seeking an EUC IT Desktop Support Technician. The ideal candidate will have 2-3 years of experience in IT infrastructure support, troubleshooting hardware and software issues, and expertise in desktop support across various operating systems. Strong communication skills are essential, along with a proactive approach to customer service. This role requires a commitment to work in a dynamic environment and collaborate effectively with team members.

Qualifications

• Minimum 2 to 3 years of strong experience in IT support.
• Expert in desk-side support of Windows O/S and MAC/Linux O/S.
• Ability to lift/move computer equipment weighing up to 50 lbs.

Responsibilities

• Troubleshooting hardware and software issues.
• Installing and fixing desktops and peripherals.
• Providing smart hand support for networking hardware.

Skills

Desktop support

Troubleshooting

Networking knowledge

Communication skills

Problem management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title:

EUC IT Desktop Support Technician

Job Type & Location:

Onsite | 5 days a week (40 hrs / week) | Tamer Logistics, KHOMRA Area KING FAISAL RD, JEDDAH 21432, Saudi Arabia

Job Requirements: Technical

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical Requirements

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules