IT Business Analyst CRM

Antal International Network - IME; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency in Saudi Arabia is seeking a Business Analyst to assist a Telecom Service Provider. The candidate will gather and document business requirements, drive solutions, support development, create test plans, and resolve issues. The role requires at least five years of experience in the Telecom sector, along with strong communication and problem-solving skills. This position offers an opportunity to work independently with both business and technical teams.

Qualifications

• Five plus years of experience in Telecom Service Provider industry.

Responsibilities

• Collect high level requirements.
• Work with business and technical teams to define business requirements and obtain approvals.
• Create test plans and cases, identify test data scenarios.
• Validate test results and assist with issue resolution.

Skills

Defining and documenting requirements

Telecommunications CRM

Data analysis

Software development

Testing

Verbal communication

Written communication

Creative problem solving

Client relationship

Agile methods and tools

Job description

A Business Analyst to assist Telecom Service Provider where role is to gather and document business requirements, drive solutions, support development, test the changes, and assist with defect resolution to ensure adherence to business requirements.

Responsibilities

• Collect high level requirements
• Independently work with both business and technical teams to define business requirements and obtain approvals
• Create test plan and cases to ensure the solution meets business objectives; identify test data scenarios
• Validate test results and assist with issue resolution

Required Skills/Abilities:

• Demonstrated ability to define and document requirements / use cases
• Background in telecommunications CRM
• Technical background (data analysis, software development, testing)
• Excellent verbal and written communication skills
• Creative problem solving
• Excellent client relationship skills
• Experience with Agile methods and tools

Qualifications:

• Five plus years of experience in Telecom Service Provider industry