IT Business Analyst

TJDEED Technology®; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A technology solutions provider is seeking a Customer-Facing IT Business Analyst in Riyadh. The role involves bridging customer needs with delivery teams, focusing on ITSM and Endpoint Management. Responsibilities include requirements gathering, conducting workshops, and ensuring solutions meet business outcomes. Candidates should have 3–6 years of relevant experience and strong communication skills. This position offers an opportunity to work closely with customers in a dynamic environment.

Qualifications

• 3–6 years of experience in a customer-facing role as an IT Business Analyst.
• Strong experience in gathering, analyzing, and documenting requirements.
• Exposure to ITSM and Endpoint Management is preferred.

Responsibilities

• Act as the main point of contact with customers to understand needs.
• Conduct workshops to gather and clarify requirements.
• Translate business requirements into actionable technical inputs.
• Ensure solutions meet agreed business outcomes.

Skills

Requirements gathering

Stakeholder management

Communication

Business analysis

Job description

We are looking for a customer-facing IT Business Analyst to act as the primary bridge between our customers and delivery teams. The role focuses on understanding business needs, translating them into clear technical requirements, and ensuring solutions meet customer expectations - particularly across ITSM and Endpoint Management domains.

Key Responsibilities

• Act as the main point of contact with customers to understand business needs and objectives
• Conduct onsite meetings and workshops to gather and clarify requirements from business and IT stakeholders
• Analyze, document, and structure requirements, with a focus on ITSM and Endpoint Management solutions
• Translate business requirements into clear, actionable inputs for technical and delivery teams
• Validate requirements with customers to ensure alignment, clarity, and expectations
• Support successful project delivery by ensuring solutions meet agreed business outcomes

Requirements

• 3–6 years of experience as an IT Business Analyst or similar customer-facing role
• Strong experience in requirements gathering, analysis, and documentation
• Exposure to ITSM and Endpoint Management solutions is highly preferred
• Excellent communication and stakeholder management skills
• Ability to work directly with customers and cross-functional technical teams
• Willingness to attend onsite customer meetings when required