IT

TILAL REAL ESTATE; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A real estate management company in Saudi Arabia is seeking a skilled IT Support Specialist to configure workstations, maintain local networks, and support Oracle applications. The ideal candidate should have a degree in computer science or engineering, excellent problem-solving skills, and a strong understanding of internet security protocols. This role offers an opportunity to enhance operational efficiency through effective IT management.

Qualifications

• Excellent diagnostic and problem-solving skills are essential.
• Strong communication abilities to assist users effectively.
• Outstanding organizational and time-management skills are required.

Responsibilities

• Configure workstations with computers and necessary peripherals.
• Inspect computer hardware to ensure functionality.
• Install and configure software, including Oracle applications.

Skills

Diagnostic and problem-solving skills

Communication ability

Organizational skills

Knowledge of internet security

Understanding of computer systems

Education

Degree in computer science or engineering

Job description

Responsibilities

• Configure workstations with computers and necessary peripheral devices.
• Inspect computer hardware (e.g., HDDs, mice, keyboards) to ensure functionality.
• Install and configure appropriate software, including Oracle applications, HCM, and CRM systems, according to specifications.
• Develop and maintain local networks to optimize performance, ensuring seamless integration with Oracle platforms and related tools.
• Ensure security and privacy of networks, computer systems, and enterprise applications such as HCM and CRM.
• Provide orientation and guidance to users on operating Oracle software, HCM, CRM systems, and other computer equipment.
• Schedule and organize upgrades, maintenance, and updates for Oracle-based systems without disrupting workflows.
• Perform troubleshooting to diagnose and resolve issues (e.g., repairs, debugging, or resolving Oracle‑related system problems).
• Maintain detailed records/logs of repairs, fixes, maintenance schedules, and changes to Oracle and related enterprise systems.
• Identify shortages of computer or network equipment, as well as software licenses for Oracle applications, and place procurement orders.
• Install and upgrade antivirus software to ensure user‑level security for all systems, including those running Oracle software.
• Conduct tests and evaluations of new software and hardware, including Oracle‑related solutions.
• Serve as the first point of contact for error reporting and provide user support for HCM and CRM platforms.
• Offer information and assistance to users as needed, particularly in leveraging Oracle applications for optimized performance.

Requirements

• Excellent diagnostic and problem‑solving skills.
• Excellent communication ability.
• Outstanding organizational and time‑management skills.
• In‑depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Degree in computer science, engineering, or relevant field.