Installment Account Manager

SSC; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A national financial services company in Saudi Arabia is seeking a skilled professional to manage relationships with installment providers. Responsibilities include negotiating terms, ensuring compliance with regulations, and providing financial reports. The ideal candidate has strong negotiation skills and experience in financial management. This role offers competitive compensation and an opportunity to drive sales growth across various channels.

Qualifications

• Strong knowledge of installment programs and financial management.
• Excellent negotiation and partnership management skills.
• Ability to analyze and improve operational processes.

Responsibilities

• Manage and develop relationships with installment providers.
• Conduct monthly performance reviews with providers.
• Ensure compliance with internal policies and regulations.

Job description

Job Purpose

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

Responsibilities

Business and Contract Development

• Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
• Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
• Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).

Relationship and Partnership Management

• Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.
• Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns.

Operational and Technical Integration

• Coordinating with the IT team to integrate APIs/SDKs/payment gateways and testing environments.
• Unifying the customer journey across POS and e-commerce platforms.
• Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA).

Governance, Compliance, and Risk

• Ensuring that installment offers comply with internal policies and relevant regulatory requirements.
• Managing objections and disputes and establishing a clear escalation mechanism.

Financial Reconciliations and Reconciliation

• Monitoring daily/weekly settlement and collection schedules and reconciling transactions with sales orders.
• Reviewing discounts/commissions, administrative fees, and settlement variances, and addressing any discrepancies.
• Providing periodic financial reports on net income, revenue, and any outstanding amounts.

Sales and Customer Service Empowerment

• Train sales and customer service staff on available installment programs.
• Monitor the customer experience from approval to delivery and after-sales support.

Marketing and Sales Growth

• Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.

Analytics and Dashboards

• Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
• Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).

Documentation and Reporting

• Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.