Installation & Delivery Specialist

Foodics; Riyad Al Khabra; On-site; SAR 112,000 - 169,000; Full time

Job summary

A leading SaaS provider in the restaurant management sector is seeking a customer-focused technician to deliver outstanding service at client locations. The ideal candidate will need a degree in a relevant field, some experience in IT or SaaS, and a strong problem-solving mindset. Responsibilities include onboarding, installations, and training clients on Foodics software. This role offers competitive compensation and a dynamic work environment.

Benefits

Competitive compensation packages

Regular training and learning stipend

Multicultural work environment

Autonomy and mentorship

Qualifications

• 0-2 years of experience, preferably with IT / Software or SaaS products.
• Knowledge in software, networking, and POS systems.
• Must have a valid driving license and own a car for business needs.

Responsibilities

• Deliver service for new and existing clients.
• Visit client's sites for onboarding, training, and support.
• Handle requests on-demand within company's SLA.

Skills

Problem-solving skills

Customer Service

Software knowledge

Networking knowledge

Bilingual (English and Arabic)

Education

Diploma / Bachelor's Degree in Networking, Computer Information System, Computer Science

Tools

MS Office Applications

CRM systems

Job description

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining foodics customers’ trust and act as a skilled technician, problem solver and products guru? Then this opportunity if for you!

We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them! If you believe you have that "super power", and is looking for an opportunity to join the next unicorn in the making, apply now!

What Will You Do❓

• Deliver a word class service for new and existing clients
• Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
• Visit client's sites and ensuring quality of services
• Handle location specific onboarding, installations, training, replacement and support requests
• Work with other departments on clients' escalated tickets to deliver on demand supportl
• Handle requests on-demand and within company's SLA
• Work closely with outlet team and operations for clients on-demand and general support requests

What Are We Looking For❓

• Diploma / Bachelor's Degree in Networking, Computer Information System, Computer Science
• 0-2 years of experience, preferably with Information Technology / Software and / or Software-as-a-Service (SaaS) products experience
• Knowledge in software, networking and POS systems
• Comfortable with handling high volume of requests and calls received on our unified number.
• Flexible to deliver work out of working hours / Public Holiday calls and visits
• High problem-solving skills - able to identify problem and find solutions
• Comfortable in English and Arabic language - communicating with confidence
• Good command over MS Office Applications - Excel on specific
• Knowledge of Networking, POS, ERP systems is a plus
• Experience with escalation tickets handling and CRM is a plus
• Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.

#HighVolumeofCalls #UseofComputer #LongScreenTime # UseOfHeadset #MayRequireMobility #FiledWork

What We Offer You❗

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in an hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.