Infrastructure Manager

Yallo Management Consultancies L.L.C; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading management consultancy in Saudi Arabia is seeking a seasoned IT professional with at least 12 years of experience in IT infrastructure management in the Retail industry. The role involves overseeing data center operations, resource allocation, server deployment, and ensuring compliance with security standards. The ideal candidate holds a relevant degree and possesses strong leadership, analytical, and bilingual communication skills.

Qualifications

• 12 years of experience in IT, preferably in Retail.
• Experience with ITIL or other IT service management frameworks.
• Deep knowledge of IT systems, programming languages, and operating systems.

Responsibilities

• Oversee teams and vendors for data center infrastructure management.
• Provide guidance on resource allocation and capacity planning.
• Lead server deployments and configurations.
• Manage network performance and security measures.
• Ensure data center security compliance.
• Develop disaster recovery and business continuity plans.
• Lead and train teams for optimal performance.

Skills

IT infrastructure knowledge

Conflict resolution

Leadership

Analytical skills

Fluency in Arabic and English

Education

Bachelor's or master's degree in computer science or related field

Job description

What We Are Looking For

• 12 Years of experience in IT, preferably in Retail industry, with a track record in building IT solutions.
• Strong technical knowledge of IT infrastructure, including networks, servers, and cloud services.
• Excellent interpersonal and conflict resolution skills.
• Strong technical knowledge of IT infrastructure, including networks, servers, and cloud services.
• Excellent leadership and team management skills
• Effective communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience with ITIL or other IT service management frameworks.
• Deep and comprehensive knowledge of IT systems (programming languages, operating systems, IT platforms).
• Ability to understand and translate business needs into IT solutions.
• Collaborative team player who fosters a culture of continuous improvement and empowers team members to achieve their best.
• An individual with a strong commitment to quality, accountability, and ethical practices in project and change management.
• A candidate with a passion for mentoring and developing talent within the information and cyber security management functions.
• Fluent in Arabic and English languages

What You Will Be Doing in the Role

• Infrastructure Management: Responsible for overseeing teams/third-party vendors who take care of the overall operations and maintenance of data center infrastructure, including servers, storage systems, networking equipment, and power and cooling systems.
• Resource Allocation: Oversee and provide guidance to the teams/third-party vendors on resource allocation and capacity planning to ensure optimal use of data center resources and scalability to meet changing business requirements. Identify the best practices in the industry and implement them in align with organization policy.
• Server Deployment and Configuration: Oversee and provide guidance to the teams/third-party vendor on server deployments, hardware upgrades, and software installations, and ensuring that server configurations meet performance, security, and compliance standards. Oversee and provide guidance to the teams/third-party vendor on handling the procurement of the required set of instruments.
• Network Management: Oversee and provide guidance to teams/third-party vendor on configuring and maintaining network equipment, monitoring network performance, troubleshooting network issues, and implementing network security measures to protect against unauthorized access and cyber threats.
• Storage Administration: Oversee and provide guidance to teams/third-party vendor on managing storage systems, provisioning storage resources, configuring storage arrays, implementing data replication and backup solutions, and ensuring data integrity and availability.
• Security and Compliance: Enforce data center security policies and procedures, oversee and provide guidance to the teams/third-party vendor on implementing access controls, firewalls, and intrusion detection systems, and ensuring compliance with industry standards, regulations, and best practices for data security and privacy.
• Disaster Recovery and Business Continuity: Oversee and provide guidance to teams/third-party vendor on developing and implementing disaster recovery plans, backup and restore procedures, and failover mechanisms to ensure data center resilience and continuity of operations in the event of disasters or outages.
• Leadership and Development: Lead and provide guidance to teams/third-party vendor and the extended team of data center technicians, assigning tasks, providing guidance and training, conducting performance evaluations, and fostering a collaborative and supportive work environment.
• Documentation and Change Management: Oversee and provide guidance to teams/third-party vendor on maintaining the accurate documentation of data center configurations, procedures, and operational processes, and adhering to change management policies and procedures for implementing changes to data center infrastructure.
• Continuous Improvement: Identify opportunities to enhance service support processes and procedures. Collaborate with vendors to implement improvements, streamline workflows, and optimize service delivery. Stay updated on industry best practices and emerging technologies to drive continuous improvement in service operations.

Qualifications of the Role

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or a related field.
• 12 years of demonstrated experience in infrastructure & IT operation with an experience in managing the end-to-end operations of IT overseeing and providing guidance to the third-party vendor on managing storage systems, provisioning storage resources, configuring storage arrays, implementing various IT solutions.