Information Technology Support Engineer

كلية البترجي للعلوم الطبية والتكنولوجيا; Makkah Region; On-site; SAR 60,000 - 80,000; Full time

Job summary

مؤسسة تعليمية طبية في منطقة مكة بالمملكة العربية السعودية تبحث عن مهندس دعم فني لتقديم المساعدة التقنية والدعم. ستقوم بدعم أجهزة المستخدمين وضمان توفر خدمات تكنولوجيا المعلومات لدعم العمليات الأكاديمية والإدارية. يجب أن يكون المتقدم لديه خبرة في الدعم الفني، ومعرفة قوية بأنظمة Windows وMicrosoft 365.

Qualifications

• خبرة 3–10 سنوات في الدعم الفني، ويفضل في بيئة تعليمية.
• معرفة قوية بنظام التشغيل Windows وMicrosoft 365.

Responsibilities

• تقديم الدعم الفني للأنظمة والأجهزة.
• استجابة لطلب المستخدمين وتشخيص المشكلات.
• تركيب وتكوين وصيانة أنظمة التشغيل والتطبيقات.

Skills

الدعم الفني

ت troubleshooting الأجهزة

النظام الأمني لنقاط النهاية

مهارات التواصل

Education

درجة دبلوم أو بكاليروس في تكنولوجيا المعلومات أو علوم الحاسوب

Job description

Job Purpose

The Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance support for end-user devices, systems, and network resources. This role ensures the reliability, performance, and availability of IT services that support academic, administrative, and medical operations within the college.

Key Responsibilities

• Provide first and second-level technical support for desktops, laptops, printers, audiovisual equipment, and mobile devices.
• Respond to user requests through helpdesk systems, diagnose hardware/software issues, and ensure timely resolution.
• Install, configure, and maintain operating systems, applications, and peripherals in compliance with college IT policies.
• Support classroom and lab technologies, including projectors, touch screens, and e-learning tools.
• Troubleshoot and support network connectivity issues (wired/wireless) in coordination with the network team.
• Ensure endpoint security compliance (antivirus, updates, user access controls).
• Assist with system upgrades, migrations, and IT asset inventory management.
• Support Microsoft 365 services, including Teams, OneDrive, and Outlook.
• Document support activities, solutions, and user guides for recurring technical issues.
• Provide technical support during college events, webinars, and conferences.
• Escalate complex issues to higher-level engineers or vendors when required.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–10 years of experience in IT support, preferably in an educational environment.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Familiarity with network basics (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Experience with helpdesk/ticketing systems and IT asset management tools.
• Basic knowledge of endpoint protection and data backup solutions.

  Preferred Certifications

  • CompTIA A+ / Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation (preferred)

  Soft Skills

  • Strong problem-solving and analytical abilities
  • Attention to detail and commitment to service excellence
  • Ability to prioritize and manage multiple tasks
  • Professional demeanor and strong interpersonal skills