Information Technology Supervisor - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading hotel group in Makkah is seeking a dedicated IT professional to monitor hardware operations, maintain documentation, and provide user support. Ideal candidates will have a degree in Information Technology and relevant experience, excelling in communication and customer service. The role demands adaptability and a calm demeanor under pressure, suited for a busy environment.

Qualifications

• Degree in information technology is essential.
• Previous experience in a similar role is required.
• Proven knowledge in operation and maintenance of equipment.

Responsibilities

• Monitor and secure all computer hardware operations.
• Serve as primary contact for servicing computers.
• Maintain documentation of hardware and software configurations.

Skills

Customer Focus

Effective Communication

Teamwork

Adaptability

Planning for Business

Understanding Hotel Operations

Education

Degree in Information Technology

Job description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Skills

Education, Qualifications & Experiences

You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results