Information Technology Quality Assurance

RMG | مجموعة ريناد المجد (لتقنية المعلومات); Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology firm in the Eastern Province of Saudi Arabia is seeking a Quality Specialist responsible for evaluating the quality of technical processes and monitoring compliance with operational standards. Candidates should possess a Bachelor's degree in Information Technology or Quality Management and have at least 3 years of experience in quality control. The role includes conducting quality reviews, analyzing performance data, and coordinating improvements in technical support processes.

Qualifications

• 3 years of practical experience in quality control or technical performance evaluation.
• Knowledge of technical service indicator evaluation methods.

Responsibilities

• Conduct periodic quality reviews of technical service delivery.
• Monitor compliance with technical procedure specifications.
• Analyze operational performance data and prepare reports.
• Document inspection results and submit quality observations.
• Coordinate with technical departments for process improvements.
• Follow up on implementation of corrective actions.
• Contribute to developing performance evaluation methodologies.

Skills

Quality control

Technical performance evaluation

Data analysis

Knowledge of ticketing systems

Education

Bachelor’s degree in Information Technology or Quality Management

Job description

Job Description

The Quality Specialist is responsible for evaluating the quality of technical process execution within the project, monitoring compliance with agreed standards, and providing recommendations to improve operational performance.

Key Responsibilities

• Conduct periodic quality reviews of technical service delivery according to project requirements.
• Monitor the technical team’s compliance with technical procedure specifications and service levels.
• Analyze operational performance data and prepare reports including performance indicators and deviations.
• Document inspection results and submit quality observations to the Project Manager and relevant management.
• Coordinate with technical departments to improve technical support processes and system operations.
• Follow up on the implementation of corrective actions and improvements recommended after quality reviews.
• Contribute to developing performance evaluation methodologies to ensure continuous improvement.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Quality Management, or a related field.
• 3 years of practical experience in quality control or technical performance evaluation.
• Knowledge of technical service indicator evaluation methods and ticketing systems.