Information Technology Field Technician

TECEZE; Dhahran Compound; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service firm in Dhahran Compound, Saudi Arabia, is seeking an IT Support Technician to install, configure, and maintain desktop and peripheral equipment. Responsibilities include managing IT inventory, troubleshooting hardware/software issues, and providing high-quality support for VIPs. The ideal candidate should have experience with Office 365 and networking knowledge. This position offers a dynamic work environment focused on service excellence.

Qualifications

• Experience in installing, configuring, and maintaining desktop computers and peripherals.
• Knowledge of Office 365 support.
• Understanding of DHCP, DNS, and basic network troubleshooting.

Responsibilities

• Maintain desktop computers and peripheral equipment.
• Work with OEM vendors for hardware repairs and troubleshooting.
• Manage IT inventory and vendor support.

Job description

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.