Housekeeping Supervisor

Hilton; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Supervisor in Makkah Region, Saudi Arabia. The role requires overseeing housekeeping operations, managing team performance, and ensuring high guest satisfaction. Ideal candidates should have managerial housekeeping experience and excellent leadership skills. This is a full-time position at Doubletree by Hilton, Jabal Omar.

Qualifications

• Housekeeping experience in the hotel sector in a managerial or supervisory capacity.
• Previous experience of managing a department and Profit and Loss account.
• Committed to delivering high levels of customer service.

Responsibilities

• Oversee housekeeping operations to deliver excellent guest experience.
• Evaluate guest satisfaction levels and monitor trends.
• Recruit, manage, train and develop the housekeeping team.

Skills

Housekeeping experience in a managerial/supervisory capacity

Commercial awareness and cost control capabilities

Leadership, interpersonal and communication skills

Ability to work under pressure

IT proficiency

Tools

Property Management Systems

Job description

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Doubletree by Hilton, Jabal Omar

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Housekeeping and Laundry