Housekeeping Order Taker - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premier hospitality company in Makkah is seeking a passionate Housekeeping Order Taker to ensure smooth communication within the department. The role encompasses managing calls, maintaining records, and handling guest-related requests with a focus on exceptional customer service. Candidates should possess a diploma in hospitality and relevant experience, with strong English communication skills and familiarity with the Opera system being advantageous.

Qualifications

• Ideally have previous experience in a similar role.
• Good command of written and verbal English communication skills.
• Computer literacy is essential.

Responsibilities

• Handle all communication in and out of the Housekeeping Office.
• Record all incoming calls and ensure follow-up.
• Update and maintain all housekeeping files.

Skills

Customer Focus

Interpersonal Abilities

Adaptability

Teamwork

Education

Diploma or vocational training in hospitality

Tools

Opera system

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork