Housekeeping Coordinator (Saudi National)

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company in Riyadh seeks a dedicated individual for housekeeping responsibilities. The role includes handling guest requests, ensuring exceptional service, and maintaining cleanliness. Candidates should be Saudi nationals with a knack for problem-solving and excellent communication skills in Arabic and English. Previous housekeeping experience is preferred. Join us to create memorable experiences for our guests.

Qualifications

• Saudi National.
• Proven ability to manage multiple projects and deadlines.
• Previous housekeeping experience is an asset.

Responsibilities

• Handle guest requests as per hotel standards.
• Answer calls and messages using proper etiquette.
• Ensure guests enjoy their stay with personal service.
• Respect guest privacy and confidentiality.
• Report any guest comments or complaints.

Skills

Communication in Arabic

Communication in English

Problem-solving

Interpersonal skills

Organizational skills

Attention to detail

Job description

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist®

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus andbecomeaHeartist®.

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.

Qualifications

• Saudi National
• A proven ability to manage multiple projects and deadlines.
• Previous housekeeping experience an asset
• Excellent communication both in Arabic & English.
• Strong interpersonal and problem solving abilities
• Organizational skills , attention to detail & guest centric