Hostess

IHG; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking a Hostess for their restaurant. The role involves welcoming guests, managing reservations, and ensuring a seamless dining experience. Previous experience in a guest-facing role is required, along with strong communication skills. You'll need to maintain a professional appearance and uphold brand standards while providing personalized service. Flexibility to work during peak times is essential.

Qualifications

• Previous experience in a guest-facing role, preferably in a hotel or upscale restaurant.
• Fluency in English (additional languages are a plus).
• Ability to stay calm under pressure in a busy environment.

Responsibilities

• Greet guests promptly and professionally.
• Manage reservations and guest seating.
• Coordinate table assignments based on guest preferences.

Skills

Strong communication

Interpersonal skills

Stress management

Customer service

Reservation systems knowledge

Job description

As a Hostess, you’ll be the welcoming face of our restaurant, setting the tone for an exceptional dining experience. From greeting guests with a warm smile to ensuring a smooth seating flow and maintaining guest preferences, your role is vital in creating memorable moments for our guests from arrival to departure.

You’ll be expected to:

• Greet guests promptly, warmly, and professionally as they enter the restaurant or dining outlet.
• Manage reservations and guest seating through the appropriate booking system (e.g., OpenTable or similar).
• Coordinate table assignments based on guest preferences, volume, and server rotations.
• Maintain a clean and organized host station and entrance area at all times.
• Provide accurate wait times and manage the guest queue during busy periods.
• Answer phone calls related to dining reservations, restaurant information, and special requests.
• Liaise with the culinary and service team to ensure seamless service delivery.
• Uphold all IHG brand standards in guest service and personal appearance.

What we need from you

• Previous experience in a guest-facing role, preferably in a hotel or upscale restaurant setting
• Strong communication and interpersonal skills
• Ability to stay calm under pressure in a busy environment
• Passion for delivering genuine hospitality and personalized service
• Flexibility to work evenings, weekends, and holidays as required
• Working knowledge of reservation systems is an advantage
• A polished and professional appearance in line with brand grooming standards
• Fluency in English (additional languages are a plus)

Job Info

• Job Identification 153210
• Job Category Hotel-Food and Beverage
• Posting Date 09/28/2025, 08:10 AM
• Locations Imam Saud Ibn Abdul Aziz Road, Riyadh, 6391, SA