Hostess

InterContinental Hotels Group; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Riyadh seeks a Guest Receptionist to warmly greet guests, manage reservations, and ensure service efficiency. The ideal candidate is a Saudi national with strong communication skills in Arabic and English, along with experience in customer service. This role involves maintaining organization at the hostess desk and supporting the F&B team. Outstanding interpersonal skills and a professional appearance are essential.

Qualifications

• Saudi National (required).
• Previous experience in a hospitality or customer service role preferred.
• Professional appearance.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage restaurant reservations using the designated system.
• Maintain cleanliness and organization of the hostess desk.

Skills

Strong communication skills in Arabic

Strong communication skills in English

Excellent interpersonal skills

Ability to multitask

Education

High school diploma or equivalent

Job description

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Guest Reception & Service

Greet all guests warmly and professionally upon arrival.

Escort guests to their tables and present menus.

Maintain an organized seating chart and manage table rotation to support service efficiency.

Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.

Handle guest concerns or complaints politely and calibrate escalation when necessary.

Reservations & Coordination

Answer phone calls and manage restaurant reservations using the designated system.

Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.

Monitor waitlists and update guests with accurate waiting times.

Communicate effectively with servers, kitchen staff, and management to optimize seating flow.

Operational Support

Maintain cleanliness and organization of the hostess desk and entrance area.

Prepare and update menus, reservation lists, and table plans as required.

Follow all health, safety, and hygiene standards.

Support the F&B team during busy periods when needed.

Qualifications & Skills

Saudi National (required).

High school diploma or equivalent.

Previous experience in a hospitality or customer service role preferred.

Strong communication skills in Arabic and English.

Professional appearance and excellent interpersonal skills.

Ability to multitask and remain composed in a fast-paced environment.

Familiarity with reservation systems is a plus.

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