Home Appliances Technician

Al-Hassan Ghazi Ibrahim Shaker Company; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading HVAC solutions provider in Saudi Arabia is seeking a Service Technician to provide field service for air conditioning maintenance. The ideal candidate will have at least 5 years of experience, a diploma in relevant fields, and excellent customer communication skills. Responsibilities include performing maintenance jobs, ensuring customer satisfaction, and managing feedback. This role requires a valid driving license and the ability to work independently.

Qualifications

• Minimum 5 years of experience in air conditioning maintenance and/or home appliances.
• Good proficiency in English for communication and job processes.
• Ability to learn new technology and products quickly.

Responsibilities

• Perform field service jobs as received from the Call Centre/Service Application.
• Report additional problems identified during inspection to supervisors.
• Test-run units to ensure satisfactory completion of service jobs.
• Maintain good relationships with customers through professional behavior.

Skills

Field service expertise

Customer communication

Problem solving

Driving skills

Education

Diploma in Refrigeration & air-conditioning or Home Appliances

Job description

Company Overview:

Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabian. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose:

Service Technician is primarily responsible for visiting field customers and carrying out reported (requested) maintenance jobs as per the job orders received from the Call Centre/Service Application.

Responsibilities

• Perform field service jobs as received from the Call Centre/Service Application.
• Shall primarily follow customer reported ‘service needs’ recorded on the job cards.
• In case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately for further advice.
• Test‑run the unit to ensure satisfactory completion of the service job.
• Ensure the job is completed to the customer’s satisfaction and handed over to them accordingly.
• Return the job card to the service Coordinator upon returning from the field.
• Obtain Customer Feedback using the prescribed form in the QMS.
• Ensure necessary tools, consumables and spares are available in the service vehicle.
• Maintain good relationships with customers through professional behaviour and performance.
• Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
• Coordinate with the respective drivers & ensure “Vehicles Preventive Maintenance Checklist” is properly implemented.

Requirements

• Diploma in Refrigeration & air‑conditioning or Home Appliances (Minimum 2 years with academic certificate).
• Minimum 5 years of experience in air conditioning maintenance and or Home appliances
• Have 4‑wheel driving licence.
• Able for self‑driving field service.
• Good in English for communication and job process.
• Fast learner and ready to learn new technology and multiple products.