Heritage Supervisor

Emdad By Elm; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading heritage management organization in Saudi Arabia seeks a Heritage Site Supervisor to lead a team, manage daily operations, and ensure a high-quality visitor experience at a cultural site. The ideal candidate will have a strong background in heritage management and a passion for tourism, along with excellent leadership and communication skills. The role requires flexibility for weekends and holidays, alongside a commitment to preserving cultural heritage.

Qualifications

• Minimum of 2 years of experience in heritage management, tourism, or related sectors.
• Proven experience in supervising and managing teams in a dynamic environment.
• Strong knowledge of heritage conservation practices and compliance regulations.
• Experience in developing and implementing visitor engagement initiatives and educational programs.
• Solid understanding of health and safety protocols relevant to public spaces and tourism.

Responsibilities

• Lead, train, and mentor a team of heritage guides to provide engaging and informative visitor experiences.
• Oversee daily operations and logistics of the heritage site, ensuring all activities run smoothly.
• Develop and implement strategic plans for the preservation and promotion of the heritage site.
• Monitor compliance with heritage conservation laws and regulations.
• Coordinate visitor services, including tours and educational programs.
• Establish and maintain partnerships with local organizations and tourism boards.
• Conduct regular assessments of team performance and visitor feedback.
• Address visitor concerns and feedback promptly to enhance the experience.
• Stay current with trends in heritage management and tourism.

Skills

Effective leadership and team management

Strong problem-solving and strategic thinking

Excellent verbal and written communication

Ability to organize and manage multiple projects

Strong customer service and professionalism

Knowledge of heritage conservation, visitor management, and tourism marketing

Proficiency in technology for operations and visitor engagement

Cultural awareness and ability to work with diverse backgrounds

Flexibility to work weekends and holidays

Education

Bachelor’s degree in Tourism, Heritage Management, or a related field

Job description

Job Description

The Heritage Site Supervisor leads a team of heritage guides and manages daily operations at a cultural site. The role involves overseeing visitor experiences, ensuring site preservation, implementing safety protocols, training staff, and coordinating with stakeholders. Strong leadership, organizational skills, and knowledge of heritage and tourism are required.

Job Requirements

• Bachelor’s degree in Tourism, Heritage Management, or a related field.
• Minimum of 2 years of experience in heritage management, tourism, or related sectors.
• Proven experience in supervising and managing teams in a dynamic environment.
• Strong knowledge of heritage conservation practices and compliance regulations.
• Experience in developing and implementing visitor engagement initiatives and educational programs.
• Solid understanding of health and safety protocols relevant to public spaces and tourism.
• Excellent interpersonal and communication skills to engage effectively with diverse audiences and stakeholders.

Job Responsibilities

• Lead, train, and mentor a team of heritage guides to provide engaging and informative visitor experiences.
• Oversee daily operations and logistics of the heritage site, ensuring all activities run smoothly and efficiently.
• Develop and implement strategic plans for the preservation and promotion of the heritage site, involving stakeholders and community participation.
• Monitor compliance with heritage conservation laws and regulations, ensuring all practices are aligned with best standards.
• Coordinate visitor services, including tours, educational programs, and special events to enhance visitor satisfaction and engagement.
• Establish and maintain partnerships with local organizations, tourism boards, and cultural institutions to further promote the site.
• Conduct regular assessments and evaluations of team performance and visitor feedback to improve services and programs.
• Address visitor concerns and feedback promptly, implementing solutions to enhance the overall visitor experience.
• Stay current with trends and advancements in heritage management and tourism to innovate programs and operational practices.

Required Skills

• Effective leadership and team management.
• Strong problem-solving and strategic thinking.
• Excellent verbal and written communication.
• Ability to organize and manage multiple projects.
• Strong customer service and professionalism.
• Knowledge of heritage conservation, visitor management, and tourism marketing.
• Proficiency in technology for operations and visitor engagement.
• Cultural awareness and ability to work with diverse backgrounds.
• Flexibility to work weekends and holidays.