Healthcare Customer Support Specialist – Arabic & English

Cigna; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global health service company in Riyadh is seeking a Customer Service Representative to handle inquiries regarding insurance claims and policies. This role requires a bachelor's degree, call center experience, and proficiency in both English and Arabic. Candidates should possess excellent organizational skills and be capable of multitasking in a fast-paced environment. The position includes work in 24x7 shifts, and applicants from the healthcare insurance industry are encouraged to apply.

Benefits

VIP Healthcare Insurance Plan

Professional learning programs

Superb office location at Riyadh Front

Qualifications

• Minimum 1+ years of customer service experience.
• Call center experience is required.
• Understanding of medical terminology is a plus.
• Experience in healthcare insurance industry is required.

Responsibilities

• Handle calls and e-mails related to insurance inquiries.
• Respond to inquiries from policyholders and clients.
• Perform research to respond to complex inquiries.
• Independently address inquiries and complaints.

Skills

Customer service problem analysis

Excellent English communication

Arabic communication

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

A leading global health service company in Riyadh is seeking a Customer Service Representative to handle inquiries regarding insurance claims and policies. This role requires a bachelor's degree, call center experience, and proficiency in both English and Arabic. Candidates should possess excellent organizational skills and be capable of multitasking in a fast-paced environment. The position includes work in 24x7 shifts, and applicants from the healthcare insurance industry are encouraged to apply.