Head Waiter / Head Waitress

Edge Al Rabie - Riyadh; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality firm in Riyadh is seeking a Head Waiter/Head Waitress to oversee restaurant operations and ensure an exceptional dining experience. The ideal candidate should have a diploma in hospitality and at least two years of experience in similar roles, along with strong English communication skills. Responsibilities include training the team, managing operations, and enhancing customer relationships. This role offers a dynamic working environment in a multicultural setting.

Qualifications

• Ideally have a diploma/degree in the hospitality field with a maximum of two years experience in a similar role.
• Fluency in both written and spoken English is mandatory.
• Previous experiences in leadership and supervisory roles are a definite plus.

Responsibilities

• Ensure a smooth running operation with kitchen and stewarding.
• Conduct training sessions for the assigned team.
• Monitor duty schedules for the team.
• Handle guest welcoming and seating effectively.

Skills

Fluency in written and spoken English

Customer care

Teamwork

Education

Diploma/degree in hospitality

Tools

Micros

Job description

Overview

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Education, Qualifications & Experiences

• You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role.
• You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
• Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

• The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results