Head Waiter

Al Khozama Hotel & Residences KAUST; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Jeddah is seeking a Head Waiter to oversee food and beverage operations. This full-time on-site role demands exceptional customer service and communication skills, alongside expertise in food and beverage management. Responsibilities include training staff, coordinating with the kitchen, and ensuring compliance with hygiene and quality standards. Ideal candidates will have previous experience in a similar luxury setting and a passion for delivering top-tier dining experiences.

Qualifications

• Exceptional customer service skills to ensure a welcoming experience.
• Strong expertise in food & beverage management and service operations.
• Basic cooking knowledge for effective collaboration with kitchen staff.
• Demonstrated leadership abilities to train and mentor team members.
• Attention to detail and organizational skills in a fast-paced environment.
• Previous experience in a luxury hotel or fine-dining establishment.

Responsibilities

• Oversee daily food and beverage operations.
• Ensure highest level of customer service and seamless dining experiences.
• Supervise and train staff while managing table settings.
• Coordinate with kitchen team and address guest requests.
• Ensure compliance with hygiene and quality standards.

Skills

Exceptional Customer Service

Communication skills

Food & Beverage management

Food Service operations

Basic Cooking knowledge

Leadership

Organizational skills

Attention to detail

Job description

Company Description

Al Khozama Hotel & Residences is located at the heart of King Abdullah University of Science and Technology (KAUST) in Jeddah, providing easy access to the university, health centers, and nearby residential areas. The hotel offers luxury accommodations, exceptional dining experiences with international cuisine, and top-tier facilities for business, recreation, and relaxation. Guests enjoy a welcoming atmosphere, professional service, and high standards of hygiene and comfort. With a 5-star conference and banquet team, the hotel ensures seamless events for various occasions. Additionally, it features a fully equipped gym and a female-only spa with cutting-edge amenities for ultimate relaxation.

Role Description

This is a full-time, on-site role as Head Waiter at Al Khozama Hotel & Residences, located in Jeddah. The Head Waiter will oversee the daily food and beverage operations, ensuring the highest level of customer service and seamless dining experiences for guests. Responsibilities include supervising and training staff, managing table settings, coordinating with the kitchen, addressing guest requests and concerns, and ensuring compliance with hygiene and quality standards. The role requires effective communication and collaboration with team members and other departments to maintain the hotel's commitment to exceptional service.

Qualifications

• Exceptional Customer Service and Communication skills to ensure a welcoming and attentive guest experience
• Strong expertise in Food & Beverage management and Food Service operations
• Basic Cooking knowledge to collaborate effectively with the kitchen team
• Demonstrated leadership and the ability to train and mentor team members
• Attention to detail, organizational skills, and the ability to work in a fast-paced environment
• Previous experience in a similar role, preferably in a luxury hotel or fine-dining establishment