Head of Problem Management & IT Services

Riyad Bank; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A prominent banking institution based in Riyadh seeks a skilled individual to manage BT support services across branches. The role demands a Bachelor's degree in an IT-related field and extensive experience in banking operations. Responsibilities include ensuring adherence to policies, managing incidents, and overseeing the installation of technologies. Ideal candidates will demonstrate expertise in banking operations, BT systems, and have strong English communication skills. This position offers opportunities for continuous improvement in a dynamic environment.

Qualifications

• Minimum 8 - 10 years relevant experience in BT Banking Operations, especially in BT Service.
• Advanced English language proficiency.

Responsibilities

• Manage BT support services for all bank users including branches and offices.
• Ensure compliance with departmental policies and procedures.
• Manage incident lifecycle and deploy resources for problem resolution.
• Review and approve installation schedules for applications and hardware.

Skills

Knowledge of operations processing in area of responsibility

Good knowledge of Banking operations, products and services

Very good knowledge of the BT systems and applications used in the Bank

Excellent knowledge in BT Service Management practices

Very good knowledge of LAN/WAN operations and configuration

Very Good Knowledge in A+

Very Good Knowledge in NW+

Education

Bachelor’s degree in Computer Services or in any IT related field

Job description

A prominent banking institution based in Riyadh seeks a skilled individual to manage BT support services across branches. The role demands a Bachelor's degree in an IT-related field and extensive experience in banking operations. Responsibilities include ensuring adherence to policies, managing incidents, and overseeing the installation of technologies. Ideal candidates will demonstrate expertise in banking operations, BT systems, and have strong English communication skills. This position offers opportunities for continuous improvement in a dynamic environment.