Head of Performance (SaaS/FinTech)

Urban Ridge Supplies; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading digital solutions provider in Riyadh seeks a Head of Performance to drive the adoption and growth of digital solutions across partnered restaurants. You will be responsible for building relationships, driving waiter engagement, and collaborating with various teams to ensure effective implementation and performance optimization. The ideal candidate has a Bachelor’s degree, 4–7 years of relevant experience, and fluency in English and Arabic.

Qualifications

• 4–7 years in performance management, SaaS adoption, or restaurant operations.
• Fluency in English and Arabic is required.
• Excellent communication and execution ability.

Responsibilities

• Lead adoption and growth initiatives to meet GMV and retention targets.
• Monitor performance through dashboards/reports and take corrective actions.
• Collaborate with Sales, Marketing, and Tech teams for seamless activations.

Skills

Analytical skills

Communication

Stakeholder management

Reporting

Engagement strategies

Fluency in Arabic

Education

Bachelor’s degree (MBA preferred)

Tools

Power BI

Tableau

Excel

Job description

Job Title: Head of Performance

Overview
Responsible for driving adoption, retention, and growth of digital solutions across partnered restaurants. Acts as the link between product, restaurant management, and staff to ensure smooth implementation, engagement, and performance optimization.

Key Responsibilities

- Lead adoption and growth initiatives to meet GMV and retention targets.

- Build strong relationships with restaurant managers and staff.

- Drive waiter engagement through training, incentives, and reward programs.

- Monitor performance through dashboards/reports and take corrective actions.

- Collaborate with Sales, Marketing, and Tech teams for seamless activations and campaigns.

- Develop SOPs, benchmark against market trends, and design growth strategies.

- Manage freelancers/field staff to support adoption and engagement activities.

KPIs

- Adoption & Retention Rates

- GMV Growth

- Waiter Engagement

- Restaurant Satisfaction

Qualifications

- Bachelor’s degree (MBA preferred).

- 4–7 years in performance management, SaaS adoption, or restaurant operations.

- Strong analytical and reporting skills (Power BI/Tableau, Excel).

- Excellent communication, stakeholder management, and execution ability.

- Fluency in English and Arabic.