Head of Performance

Qureos Inc; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading digital solutions company in Saudi Arabia is seeking a Head of Performance. The successful candidate will be responsible for driving adoption, retention, and growth of digital solutions across partnered restaurants. Strong analytical skills and a degree are required, along with 4-7 years of experience in performance management or restaurant operations. Fluency in English and Arabic is essential.

Qualifications

• 4–7 years in performance management, SaaS adoption, or restaurant operations.
• Strong analytical and reporting skills.
• Ability to manage stakeholders effectively.

Responsibilities

• Lead adoption and growth initiatives to meet GMV and retention targets.
• Build strong relationships with restaurant managers and staff.
• Drive waiter engagement through training, incentives, and reward programs.

Skills

Strong analytical skills

Excellent communication

Stakeholder management

Execution ability

SaaS adoption

Fluency in English

Fluency in Arabic

Education

Bachelor’s degree (MBA preferred)

Tools

Power BI

Tableau

Excel

Job description

Job Title: Head of Performance

Overview

Responsible for driving adoption, retention, and growth of digital solutions across partnered restaurants. Acts as the link between product, restaurant management, and staff to ensure smooth implementation, engagement, and performance optimization.

Key Responsibilities

• Lead adoption and growth initiatives to meet GMV and retention targets.
• Build strong relationships with restaurant managers and staff.
• Drive waiter engagement through training, incentives, and reward programs.
• Monitor performance through dashboards / reports and take corrective actions.
• Collaborate with Sales, Marketing, and Tech teams for seamless activations and campaigns.
• Develop SOPs, benchmark against market trends, and design growth strategies.
• Manage freelancers / field staff to support adoption and engagement activities.

KPIs

• Adoption & Retention Rates
• GMV Growth
• Waiter Engagement
• Restaurant Satisfaction

Qualifications

• Bachelor’s degree (MBA preferred).
• 4–7 years in performance management, SaaS adoption, or restaurant operations.
• Strong analytical and reporting skills (Power BI / Tableau, Excel).
• Excellent communication, stakeholder management, and execution ability.
• Fluency in English and Arabic.