Head of Patient Experience Strategy

Michael Page; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A major healthcare group in Saudi Arabia is seeking an experienced Patient Experience Director to lead the development and execution of their patient experience strategy across a multi-hospital network. The role involves driving service quality improvements and cultural transformation. The ideal candidate should have over 15 years of experience in healthcare leadership and a Master's degree. A competitive salary of SAR 55,000 - 65,000 per month is offered, along with opportunities for career progression.

Qualifications

• 15+ years of relevant experience with 10+ years in leadership roles within healthcare functions.
• Deep knowledge of patient experience methodologies and accreditation standards.
• Strong analytical skills with a data-driven approach to decision making.
• Exceptional leadership, communication, and stakeholder management skills.

Responsibilities

• Lead the development and execution of the patient experience strategy.
• Define departmental objectives, KPIs, and monitor progress.
• Produce regular departmental performance reports.
• Lead budget planning ensuring alignment with strategic priorities.
• Stay updated on global patient experience trends.

Skills

patient experience

transformation

patient journey

leadership

Education

Master's degree in Business, Marketing, Healthcare Management, or related field

Job description

A major healthcare group in Saudi Arabia is seeking an experienced Patient Experience Director to lead the development and execution of their patient experience strategy across a multi-hospital network. The role involves driving service quality improvements and cultural transformation. The ideal candidate should have over 15 years of experience in healthcare leadership and a Master's degree. A competitive salary of SAR 55,000 - 65,000 per month is offered, along with opportunities for career progression.