Head of Operations

PetroApp; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading operations firm in Riyadh is seeking an experienced Operations Manager to organize and oversee daily business activities, ensure efficiency, and enhance customer satisfaction. The ideal candidate will have strong leadership skills, a strategic mindset, and technical expertise in operational management. The role includes liaising with management, procurement oversight, and implementing HSE procedures. Proficiency in English and operational tools is essential.

Qualifications

• Strong planning and organizing abilities.
• Excellent communication and negotiation skills.
• High analytical and numerical ability.
• Customer focus and quality-oriented mindset.
• Leadership and strategic thinking abilities.

Responsibilities

• Liaise with superior for operational decisions.
• Plan and monitor business operations.
• Evaluate efficiency and apply improvements.
• Manage procurement processes.
• Oversee customer support for satisfaction.
• Review financial information and adjust budgets.
• Manage relationships with external partners.
• Evaluate performance through data analysis.
• Implement HSE procedures in the area.

Skills

Planning and organizing abilities

Communication skills

Analytical ability

Customer focus

Leadership

Problem-solving skills

Technical support expertise

Proficient in Microsoft Office

Proficient in Slack

Proficient in ERP systems

Proficient in English

Job description

Organize and oversee the daily operations of PetroApp, ensure business is well-coordinated and productive by managing its procedures and coaching operations department representatives, the goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Duties & responsibilities:

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee operations / customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.

Skills & Competencies:

• Strong planning and organizing abilities.
• Excellent communication and negotiation skills.
• High analytical and numerical ability.
• Customer focus and quality oriented mindset.
• Leadership, strategic thinking, and ability to drive transformation.
• Strong problem-solving skills and ability to motivate people.
• Technical support expertise, feedback analysis, and customer handling abilities.
• Proficient in Microsoft Office, Slack, and ERP systems.
• Proficient in English.