Head of Inside Sales

Lucidya; Riyad Al Khabra; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading tech company in MENA is seeking an Inside Sales Manager to lead their inbound sales efforts. This role includes managing a team to qualify leads, improve conversion rates, and analyze sales data. Ideal candidates will have 6-8 years of relevant experience in a B2B SaaS environment, be fluent in English and Arabic, and possess strong communication skills. Join a fast-growing AI company where you can significantly impact customer experiences in the region.

Benefits

Competitive compensation

Growth opportunities

Collaborative team environment

Qualifications

• 6-8 years of experience in Sales or Business Development, especially B2B SaaS or tech.
• Fluent in English and Arabic, both written and verbal.
• Ability to analyze data and implement improvements.

Responsibilities

• Lead and develop the Inside Sales team to achieve targets.
• Monitor inbound lead flow and ensure reporting accuracy.
• Collaborate with marketing to align strategies.

Skills

Sales experience

Customer communication

CRM proficiency

Attention to detail

Fluency in English and Arabic

Coaching abilities

Tools

HubSpot

Job description

About Lucidya

Lucidya is MENA’s leading AI‑powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI‑driven analytics.

About the Role

We are seeking a highly driven and strategic Inside Sales Manager to lead our inbound sales development efforts. This role is responsible for overseeing a team that qualifies and nurtures inbound leads generated through our website, marketing campaigns, and events. As the leader of the first stage of our sales process, you will ensure prospects are effectively engaged, evaluated against Lucidya’s Ideal Customer Profile (ICP), and smoothly transitioned to the sales team. Your leadership will be key to building a scalable, efficient, and high‑performing pipeline that fuels revenue growth.

What You’ll Do

• Lead, coach, and develop the Inside Sales team to consistently achieve lead response, qualification, and conversion targets.
• Define and optimize qualification criteria, discovery frameworks, and handover processes to ensure a seamless buyer experience.
• Monitor inbound lead flow, pipeline health, and team productivity through HubSpot CRM, ensuring accuracy and actionable reporting.
• Collaborate with Marketing and Sales leadership to align inbound strategies, campaign follow‑ups, and lead prioritization.
• Establish clear SLAs and performance metrics for lead response and conversion, driving accountability across the team.
• Provide ongoing training, feedback, and mentorship to enhance team members’ discovery, communication, and sales skills.
• Analyze data to identify trends, gaps, and opportunities, implementing improvements to maximize conversion rates.
• Represent the Inside Sales function in cross‑functional meetings, contributing to pipeline strategy and forecasting.

What We’re Looking For

• Minimum 6‑8 years of experience in Sales, Business Development, or a Customer‑Facing role (preferably in B2B SaaS or the tech industry).
• Fluent in English and Arabic (written and verbal).
• Excellent listening and communication skills, with the ability to quickly grasp and summarize customer needs.
• Proficiency with CRM tools (preferably HubSpot) and sales engagement platforms.
• Strong attention to detail, with a disciplined approach to managing follow‑ups and tasks.
• Positive, coachable, and driven by results and impact.
• Previous experience in inbound SDR or marketing‑generated lead qualification.
• Familiarity with the SaaS industry and its sales cycles.
• Understanding of the GCC business environment.

Why Join Lucidya?

• Shape the future of customer experience in MENA with an industry‑leading platform.
• Join a fast‑growing AI company at the forefront of digital transformation.
• Work with a mission‑driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.