Head of Guest Experience & Visitor Engagement

Qiddiya Investment Company; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading entertainment firm in Saudi Arabia is seeking a passionate Executive Director - Visitors Experience. You will be responsible for enhancing guest interactions and overall visitor satisfaction. Ideal candidates should have 10-15 years of experience in hospitality or visitor management, with strong leadership and analytical skills. This role offers a comprehensive compensation and benefits package.

Benefits

Comprehensive compensation and benefits package

Qualifications

• 10-15 years of experience in visitor experience management or hospitality.
• Proven track record of successful visitor experience strategies.
• Experience in managing large-scale operations.

Responsibilities

• Develop and implement a strategy for visitors' experience.
• Lead and manage the visitor experience team.
• Monitor visitor feedback and metrics.

Skills

Leadership

Customer service

Analytical skills

Communication

Creativity

Education

Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field

Master’s degree (preferred)

Tools

CRM software

Visitor management systems

Digital engagement tools

Job description

A leading entertainment firm in Saudi Arabia is seeking a passionate Executive Director - Visitors Experience. You will be responsible for enhancing guest interactions and overall visitor satisfaction. Ideal candidates should have 10-15 years of experience in hospitality or visitor management, with strong leadership and analytical skills. This role offers a comprehensive compensation and benefits package.