HC Operations Manager

PwC Middle East; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A professional services firm in Riyadh is seeking a Human Capital Operations Manager to oversee HR operations across multiple regions. The ideal candidate will have 6-8 years of HR experience, including 2 years in operations management, and possess strong leadership and problem-solving skills. Responsibilities include managing HR processes, ensuring compliance with labor laws, and leading a team of HR associates. This role offers competitive compensation and an opportunity for professional growth.

Qualifications

• 6-8 years of HR experience, with at least 2 years in HR operations management.
• Proven experience managing HR operations across multiple regions.

Responsibilities

• Oversee HR operations across three regions, ensuring compliance and standardization.
• Lead and develop a team of HR associates.
• Drive process improvements in HR service delivery.
• Ensure compliance with labor laws and company policies.
• Manage HR data accuracy in HRIS.

Skills

Interpersonal and people management skills

Knowledge of labor laws and HR policies

Problem-solving skills

Communication skills

Project management skills

Process improvement capabilities

Education

Bachelor’s degree in human resources or Business Administration

Tools

SAP

Oracle

Workday

Job description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

The Human Capital Operations Manager is responsible for overseeing and optimizing the day-to-day HR operations across multiple regions. This role ensures consistent execution of HR processes, compliance with company policies and labor laws, and delivery of efficient, high-quality HR services. The position manages a team of six Associates to support organizational goals related to employee life cycle management, data accuracy, and service excellence.

Key Responsibilities

1. HR Operations Management

• Oversee end-to-end HR operations across three regions, ensuring standardized processes and compliance with policies.
• Manage HR administration, including employee records, contracts, benefits, payroll coordination, and HR systems.
• Ensure timely and accurate execution of employee onboarding, offboarding, transfers, and status changes.
• Monitor and improve HR operational KPIs (e.g., turnaround time, accuracy, employee satisfaction).

2. Team Leadership & Development

• Lead, coach, and develop a team of six HR associates across different regions.
• Foster a collaborative and service-oriented culture within the HR operations team.
• Conduct regular performance reviews and identify team development needs.

3. Process Improvement & Standardization

• Drive continuous improvement initiatives to enhance HR service delivery and process efficiency.
• Support implementing automation or digitalization opportunities in HR operations.
• Maintain and update standard operating procedures (SOPs) ensuring it is followed across regions.

4. Compliance & Governance

• Ensure HR practices comply with local labor laws, company policies, and regulatory requirements.
• Support internal and external audits and maintain proper documentation for all HR processes.
• Mitigate risks related to data privacy, employee records, and HR transactions.

5. HR Systems & Reporting

• Oversee the accuracy and integrity of HR data in the HRIS.
• Working with relevant stakeholders to enhance system functionality and user experience.

Qualifications & Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Minimum of 6 – 8 years of HR experience, with at least 2 years in HR operations management.
• Proven experience managing HR operations across multiple regions or branches.

Skills & Competencies

• Strong interpersonal and people management skills.
• In-depth knowledge of labor laws and HR policies.
• Excellent problem‑solving, and communication skills.
• Experience with HRIS systems (e.g., SAP, Oracle, Workday).
• Strong project management and process improvement capabilities.

Key Success Indicators

• Consistent HR service delivery across regions.
• Improved HR operational efficiency and accuracy.
• High employee and stakeholder satisfaction.
• Compliance with audit and legal requirements.
• Development and engagement of the HR operations team.

Other skill sets: Optimism, Professional Courage, Learning Agility, Human Resources (HR) Metrics, Process Improvement, Human Resources (HR) Assistance, Human Resources (HR) Shared Services, Process Documentation, Employee Relations, Analytical Thinking, Relationship Building, Human Resources (HR) Policies, Accepting Feedback, Empathy, Teamwork, Documentation Administration, Service Excellence, HR Software, Employee Engagement Strategies, Communication, Confidential Information Handling, Strategic Questioning, Self-Awareness, Embracing Change, Coaching and Feedback, Employee Data Management, Inclusion, Creativity, Active Listening, Well Being, Emotional Regulation, Conflict Resolution, Intellectual Curiosity, Employee Life Cycle, Coordinating Staff, Human Resources Management (HRM), Stakeholder Communications, Human Resources (HR) Service Delivery, Employee Terminations, Data Quality, Labor Laws.

Tagged as: Business Operations, Internal Firm Services, Manager