Key responsibilities
- Greet clients and perform consultations in line with Salon guidelines to establish client requirements.
- Understand the pricing details of all hair services and educate clients accordingly during consultations.
- Execute all cutting, colouring, styling and finishing to high standards while providing information about products used.
- Recommend appropriate homecare products to clients during each service session.
- Maintain detailed clients’ service history by recording products used during visits (e.g., hair colour details, treatments).
- Learn and perfect new styles and techniques.
- Maintain technical knowledge by attending external and internal educational workshops; review and research publications, internet and social media.
- Attend events outside of our brand to promote the brand externally.
- Achieve service and product revenue targets on a daily, weekly and monthly basis.
- Take responsibility for building a clientele on a regular basis.
- Assist in maintaining adequate inventory levels and assist in the product ordering process by checking existing products and anticipating needs of the hair section.
- Take proper care of tools and equipment.
- Adhere to the standards of sterilization and sanitation as directed by our Salon and Municipality.
- Ensure working areas are kept clean and all equipment and products are used with care.
- Guide clients to their next area after service.
- Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals.
Minimum educational qualification(s)
Minimum work experience required
- Three (3) years salon stylist experience in an international standard salon.
- Training Certification with L’Oréal or Kerastase is an advantage.
- Must be expert in Ombre and Balayage.
- High energy and flexible; friendly and approachable to clients and staff at all times.
- Commitment to training and progression within the brand.
- Professionalism and a high level of customer service at all times.
Skill and capability statements
- Well-experienced in hair colouring, highlights, hairstyling, hair treatments (Keratin and Collagen) and haircutting.
- Hands-on experience with various colouring techniques.
- Familiarity with hair treatment products and services, such as keratin smoothing.
- Creativity to design and interpret hairstyles.
- Excellent communication, social and customer service skills.
- Delivering results in a high-motivation and fast-paced environment.
- To understand and adhere to company policies & procedures and SOPs; review periodically and ensure compliance.
Proven business skills required:
- Team player
- Professional attitude