(Gulf / Khaleeji Arabic) Customer Support Consultant, remote (Luxury Brand)

SupportYourApp; Saudi Arabia; Remote; SAR 150,000 - 200,000; Full time

Job summary

A global support services company is looking for a Customer Support Consultant to provide exceptional service for a luxury brand. Candidates must be native in Arabic (Gulf dialect) and fluent in English, with proven experience in luxury customer support. The role offers fully remote work, a fixed schedule, and opportunities for personal growth in a supportive international environment.

Benefits

Fixed schedule: Thursday–Monday, 8 PM–4 AM CET

Fully remote work

Inclusive international environment

Good bonuses for referrals

Paid intensive training and probation

Work-life balance

Responsive management

Qualifications

• Proven experience in customer support for a luxury brand.
• Personal laptop or computer with at least 8 GB RAM.
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.

Responsibilities

• Provide exceptional customer support via various channels.
• Handle inquiries and returns while explaining policies.
• Manage faulty item reports and coordinate resolutions.
• Support delivery requests and liaise with designers.
• Build long-lasting relationships with customers.

Skills

Native Arabic (Gulf/Khaleeji dialect)

Fluent English (minimum B2 level)

Analytical skills

Research skills

Concierge-style customer support mindset

Positive and responsible attitude

Tools

CRM systems

Job description

Position

Customer Support Consultant – Luxury Brand

What you will do

• Provide exceptional customer support via phone calls, chats, emails, and social media.
• Handle made‑to‑order inquiries and returns, explaining policies and offering suitable alternatives.
• Manage faulty or damaged item reports, coordinating with brands and resolving escalations.
• Support delivery and customization requests by liaising with designers and assessing costs.
• Build positive and long‑lasting relationships with customers.
• Meet team KPIs.
• Always stay up‑to‑date with cutting‑edge technology.
• Securely work with customers’ sensitive information.
• Apply the latest and greatest customer happiness practices.
• Communicate with developers and other departments of various IT companies.

What you need to succeed in this role

• Native Arabic (Gulf/Khaleeji dialect) and fluent English (minimum B2 level, written & spoken).
• Proven experience in customer support for a luxury brand.
• Concierge‑style customer support mindset.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (≥8 GB RAM) and a stable internet connection (≥50 Mbps download, ≥40 Mbps upload).

Bonus: Experience with CRM systems.

Benefits and Perks

• Fixed schedule: Thursday–Monday, 8 PM–4 AM CET.
• Fully remote work.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and have turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

How to Apply

Send your CV in English, pointing out your outstanding skills.

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.