Guest Services & Telephone Operator

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 93,000 - 132,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking a Telephone Operator to provide exceptional service and handle guest inquiries. The role includes processing calls, ensuring guest satisfaction, and providing local insights. The ideal candidate has strong English skills and a customer service background. Join this dynamic team and enjoy various benefits, including a competitive salary and room discounts, in a supportive and inclusive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Strong command in English language, both oral and written.
• Knowledge in customer service and problem analysis.
• Ability to communicate with diverse customers.

Responsibilities

• Respond quickly to guest requests and ensure satisfaction.
• Process incoming and outgoing calls accurately.
• Record and control wake-up calls.

Skills

Strong command in English language

Customer service orientation

Attention to detail

Communication skills

Tools

Telephone applications

Computer applications

Job description

A leading hospitality company in Saudi Arabia is seeking a Telephone Operator to provide exceptional service and handle guest inquiries. The role includes processing calls, ensuring guest satisfaction, and providing local insights. The ideal candidate has strong English skills and a customer service background. Join this dynamic team and enjoy various benefits, including a competitive salary and room discounts, in a supportive and inclusive work environment.