Guest Services Champion | Front Office Leader

CARE; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job description

Guest Services Manager

Summary: A Guest Services Manager position in Mecca involves delivering exceptional customer service and managing guest relations to ensure memorable stays. Responsibilities include maintaining hotel knowledge, handling guest feedback and complaints, supervising front office staff, and ensuring safety and hygiene standards are met. Strong communication skills, hospitality experience, and proficiency in English are essential to create a welcoming environment for diverse guests.

Concierge

Summary: A dynamic concierge role in Mecca requires guest-focused professionals skilled in delivering exceptional service and personalized experiences. Responsibilities include greeting guests, coordinating with departments, managing messages, and supervising team activities to ensure seamless service from arrival to departure. Excellent communication, hospitality knowledge, and a positive attitude are essential for creating memorable stays and fostering guest satisfaction.

Front Desk Agent

Summary: Seeking a proactive Front Desk Agent in Mecca to deliver exceptional guest service and ensure memorable stays. Responsibilities include greeting guests, handling inquiries, managing reservations, and processing check-ins and check-outs with accuracy. Strong communication skills, hospitality background, and familiarity with hotel systems like Opera are preferred. The role requires a customer-focused, adaptable team player who thrives in a fast-paced, multicultural environment.

Front Office Agent

Summary: Seeking a Front Office Agent in Mecca to deliver personalized, professional guest service at a luxury hotel overlooking the Holy Mosque. Responsibilities include greeting guests, managing check-in/check-out, assisting with hotel facilities, promoting room upgrades, handling guest inquiries, and maintaining accurate records. Ideal candidates will have strong communication skills in English and Arabic, previous hospitality experience, proficiency with PMS systems, and the ability to work under pressure in a multicultural environment.

Guest Service Agent

Summary: Seeking a Guest Service Agent in Mecca to deliver exceptional guest experiences with friendly and professional service. The role involves welcoming guests, managing check-ins and check-outs, handling reservations, and maintaining operational readiness at the service desk. Candidates should have hospitality education, hotel front office experience, strong communication skills, and a customer-focused attitude. Fluency in English and knowledge of additional languages are preferred for success in our dynamic, multicultural environment.