Guest Service Supervisor: Front Office Leader

Hilton; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Executive in Medina Province, Saudi Arabia. In this full-time position, you will supervise the Front Office Team, ensuring that guests receive exceptional service from check-in to check-out. Responsibilities include managing daily operations, resolving customer complaints, and conducting meetings to maintain service standards. Ideal candidates will possess strong customer service skills and the ability to effectively handle various situations, making this a vital role within the hotel.

Qualifications

• Ability to deal with demanding customers tactfully.
• Basic math skills for handling payments and calculations.
• Effective listening skills to comprehend instructions in English.
• Ability to detect emergency situations.

Responsibilities

• Supervise the Front Office Team to ensure exceptional guest experiences.
• Manage front desk operations and resolve customer complaints.
• Conduct daily meetings and maintain high product knowledge.
• Ensure efficient check-in/check-out processes.

Skills

Customer service skills

Mathematical skills

Problem-solving

Effective communication

Job description

A leading global hospitality company is seeking a Guest Service Executive in Medina Province, Saudi Arabia. In this full-time position, you will supervise the Front Office Team, ensuring that guests receive exceptional service from check-in to check-out. Responsibilities include managing daily operations, resolving customer complaints, and conducting meetings to maintain service standards. Ideal candidates will possess strong customer service skills and the ability to effectively handle various situations, making this a vital role within the hotel.