Guest Service Agent

Rotana Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prestigious hotel chain in Riyadh is seeking a Guest Service Agent responsible for ensuring exceptional service and guest satisfaction. You will handle inquiries, assist with check-ins and check-outs, and resolve guest concerns promptly. The ideal candidate should possess experience in customer service, particularly in hospitality, and have excellent communication skills. Flexibility for shift work, including weekends, is required. This role is pivotal in enhancing the guest experience at our hotel.

Qualifications

• Proven experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in using hotel management software systems.
• Willingness to work in shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests upon their arrival.
• Assist guests with check-ins and check-outs.
• Handle reservations and inquiries via phone, email, or in person.
• Provide information about the hotel's facilities, services, and surrounding areas.
• Address guest concerns and resolve any issues in a timely and professional manner.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments to ensure guest needs are met.
• Process payments and handle cash transactions accurately.

Skills

Excellent verbal and written communication

Strong customer service orientation

Problem-solving and decision-making skills

Ability to work well under pressure

Proficiency in using hotel management software

Attention to detail

Multitasking abilities

Conflict resolution skills

Good organizational skills

Ability to work effectively within a team

Job description

Overview

Summary: As a Guest Service Agent, you will be responsible for ensuring exceptional guest service and satisfaction during their stay at our establishment. You will assist guests with inquiries, check-ins, check-outs, reservations, and addressing any concerns they may have during their stay.

Responsibilities

• Greet and welcome guests upon their arrival
• Assist guests with check-ins and check-outs
• Handle reservations and inquiries via phone, email, or in person
• Provide information about the hotel's facilities, services, and surrounding areas
• Address guest concerns and resolve any issues in a timely and professional manner
• Maintain a tidy and organized front desk area
• Collaborate with other hotel departments to ensure guest needs are met
• Process payments and handle cash transactions accurately

Candidate Requirements

• Proven experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to remain calm and professional in high-pressure situations
• Proficiency in using hotel management software systems
• Willingness to work in shifts, including weekends and holidays

Skills

• Excellent verbal and written communication
• Strong customer service orientation
• Problem-solving and decision-making skills
• Ability to work well under pressure
• Proficiency in using hotel management software
• Attention to detail
• Multitasking abilities
• Conflict resolution skills
• Good organizational skills
• Ability to work effectively within a team