Guest Reservations & Service Specialist

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Saudi Arabia invites candidates for a guest service role focused on offering exceptional service and support for hotel facilities. The ideal candidate will have strong interpersonal skills and fluency in Arabic and English. Experience with Opera or similar systems is preferred. This role is crucial in ensuring guest satisfaction and maximizing revenue through service excellence.

Qualifications

• Experience in guest service is an asset.
• Ability to remain calm and courteous at all times.

Responsibilities

• Offer exceptional, friendly service consistently.
• Maximize revenue through up-selling guest services.
• Ensure timely check-in and check-out processes.
• Assist guests with inquiries about hotel facilities.
• Take ownership of guest's requests and follow up.

Skills

Guest focused personality

Interpersonal skills

Problem-solving abilities

Cohesive teamwork

Fluency in Arabic

Fluency in English

Tools

Opera system

Microsoft Windows applications

Job description

A leading hospitality group in Saudi Arabia invites candidates for a guest service role focused on offering exceptional service and support for hotel facilities. The ideal candidate will have strong interpersonal skills and fluency in Arabic and English. Experience with Opera or similar systems is preferred. This role is crucial in ensuring guest satisfaction and maximizing revenue through service excellence.