Guest Relations Agent (Saudi only)

Accor Hotels; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A well-known hotel chain in Al Khobar is seeking a friendly and proactive Guest Relations Agent to enhance guest experiences. Responsibilities include greeting guests, assisting with check-in/out, and addressing inquiries to ensure high guest satisfaction. Candidates should possess strong communication skills and a problem-solving attitude, with proficiency in English preferred. This role is pivotal in delivering memorable experiences to guests.

Qualifications

• Proficiency in English; additional languages are a plus.
• Strong communication and interpersonal skills required.
• Problem-solving attitude with a guest-first approach.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests promptly and effectively.
• Coordinate special requests and ensure VIP guests receive outstanding service.
• Collaborate with front office and other departments to ensure seamless service.
• Provide accurate information about hotel facilities and local attractions.
• Contribute to maintaining high guest satisfaction scores.

Skills

Proficiency in English

Strong communication and interpersonal skills

Problem-solving attitude

Multitasking ability

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

💼 Key Responsibilities:

• Greet and welcome guests in a warm, professional manner
• Assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests promptly and effectively
• Coordinate special requests and ensure VIP guests receive outstanding service
• Collaborate with front office and other departments to ensure seamless service
• Provide accurate information about hotel facilities and local attractions
• Contribute to maintaining high guest satisfaction scores

Qualifications

✅ Requirements:

• Proficiency in English (additional languages are a plus)
• Strong communication and interpersonal skills
• Problem-solving attitude with a guest-first approach
• Ability to multitask and stay organized in a fast-paced environmen

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.