Guest Relations Agent (Saudi only)

Sofitel; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premium hotel brand in Al Khobar is seeking a Guest Relations Agent to deliver exceptional guest experiences. The ideal candidate will greet guests warmly, assist with check-in, handle inquiries, and ensure VIP guests receive outstanding service. Proficiency in English is mandatory, alongside excellent communication skills and a guest-first approach. This role offers growth opportunities in a dynamic hospitality environment.

Qualifications

• Fluency in English is mandatory; additional languages are a plus.
• Excellent communication and interpersonal skills are essential.
• A guest-first approach and problem-solving attitude are required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and welcome guests professionally.
• Assist with check-in and check-out procedures.
• Handle guest inquiries and complaints promptly.
• Coordinate special requests for VIP guests.
• Provide accurate information about hotel facilities.
• Maintain high guest satisfaction scores.

Skills

Proficiency in English

Strong communication skills

Interpersonal skills

Problem-solving attitude

Multitasking ability

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities

• Greet and welcome guests in a warm, professional manner
• Assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests promptly and effectively
• Coordinate special requests and ensure VIP guests receive outstanding service
• Collaborate with front office and other departments to ensure seamless service
• Provide accurate information about hotel facilities and local attractions
• Contribute to maintaining high guest satisfaction scores

Qualifications

• Proficiency in English (additional languages are a plus)
• Strong communication and interpersonal skills
• Problem-solving attitude with a guest-first approach
• Ability to multitask and stay organized in a fast-paced environmen

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