Guest Relations

Hilton Worldwide, Inc.; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global hospitality company in Riyadh is hiring a Guest Relations Team Member to engage with VIP Guests, ensuring exceptional service from check-in to check-out. The role requires strong organizational skills, attention to detail, and the ability to handle guest needs and conflicts. Candidates should demonstrate excellent communication skills and a passion for providing outstanding guest service. Experience in guest relations within the hospitality sector is preferred. Full-time position with a commitment to upscale service standards and guest experiences.

Qualifications

• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Calm, efficient, and organized with great attention to detail.
• Professional manner with an emphasis on hospitality and guest service.

Responsibilities

• Check guest arrival reports for VIP Guest check-in.
• Be responsible for special room assignments for VIP Guests.
• Welcome and fulfill the check-in process of VIP Guests.
• Manage the Guest Relations Desk in the hotel lobby.
• Maintain the inventory of Guest amenities.

Skills

Attention to detail

Communication skills

Multi-tasking

Conflict resolution

Cash handling

Computer literacy

Job description

Job Description - Guest Relations (HOT0C15T)

Job Description

Guest Relations (HOT0C15T)

Work Locations

Hilton Riyadh Hotel and Residence, Eastern Ring Road, Central Region Riyadh 84828‑11681

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check‑in to check‑out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

• Check the guest arrival reports in advance of VIP Guest check‑in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check‑in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing andleanup and special promotional offers, as well as daily VIP and special events

What are we looking for?

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi‑task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light andٕ warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full‑time

Brand: Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office