Guest Experience Specialist - Front Desk

Nova M Hotel; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality establishment in Riyadh is seeking dynamic Front Office professionals to enhance guest experiences. The ideal candidate must possess a hospitality degree, strong communication skills, and the ability to work under pressure. Responsibilities include ensuring customer satisfaction from arrival to departure, check-in and check-out processes, and maintaining hotel information. Previous experience is preferred, and knowledge of Opera is a plus.

Qualifications

• Previous experience in the Front Office Department within a hotel is essential.
• Computer literate.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide prompt and efficient service to guests.
• Handle check-in and check-out processes.
• Maintain up-to-date knowledge of hotel information.
• Administer Front Desk cashiering standards.

Skills

Excellent written and verbal English communication

Interpersonal skills

Problem-solving abilities

Customer focus

Adaptability

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

A leading hospitality establishment in Riyadh is seeking dynamic Front Office professionals to enhance guest experiences. The ideal candidate must possess a hospitality degree, strong communication skills, and the ability to work under pressure. Responsibilities include ensuring customer satisfaction from arrival to departure, check-in and check-out processes, and maintaining hotel information. Previous experience is preferred, and knowledge of Opera is a plus.