Guest Experience Front Desk Specialist

Hilton Worldwide, Inc.; Municipality of Al Shamal; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company in Saudi Arabia is seeking a Receptionist to provide exceptional reception services and ensure a smooth check-in/check-out experience for guests. Responsibilities include handling guest queries, maximizing room occupancy through up-selling, and complying with hotel policies. Candidates should have prior experience in customer service, a high school certificate, and possess strong communication skills. The role offers an opportunity to be part of a dedicated team in delivering remarkable hospitality experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services for Guests to ensure exceptional experience.
• Achieve positive outcomes from guest queries in a timely manner.
• Maximize room occupancy through up-selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Team collaboration

Cash handling

Education

High school certificate or equivalent

Job description

A leading global hospitality company in Saudi Arabia is seeking a Receptionist to provide exceptional reception services and ensure a smooth check-in/check-out experience for guests. Responsibilities include handling guest queries, maximizing room occupancy through up-selling, and complying with hotel policies. Candidates should have prior experience in customer service, a high school certificate, and possess strong communication skills. The role offers an opportunity to be part of a dedicated team in delivering remarkable hospitality experiences.