Guest Experience Core Agent – Bilingual (English/Arabic)

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Saudi Arabia seeks a Core Agent to serve as the key connection between guests and services. This role includes managing inquiries, coordinating reservations, and ensuring personalized service to create memorable experiences. Candidates must be proficient in English and Arabic, with hotel or call center experience preferred. Competitive salary and benefits, including travel allowances and medical insurance, are offered.

Benefits

Competitive basic salary

Competitive live-out allowance

30 days of annual vacation

Medical insurance

Worldwide complimentary room nights

Qualifications

• Previous hotel or call center experience preferred.
• Familiarity with hotel systems and software is an advantage.
• Locals only, as per Saudi Labor Law.

Responsibilities

• Manage guest inquiries with care and professionalism.
• Coordinate reservations and assist with service requests.
• Anticipate guest needs by delivering personalized service.

Skills

Proficiency in English and Arabic

Strong communication skills

Multitasking skills

Tools

Hotel systems and reservations software

Job description

A leading luxury hotel brand in Saudi Arabia seeks a Core Agent to serve as the key connection between guests and services. This role includes managing inquiries, coordinating reservations, and ensuring personalized service to create memorable experiences. Candidates must be proficient in English and Arabic, with hotel or call center experience preferred. Competitive salary and benefits, including travel allowances and medical insurance, are offered.