Guest Experience Concierge

Sofitel; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premium hotel brand in Al Khobar is seeking a Guest Relations Agent to deliver exceptional guest experiences. The ideal candidate will greet guests warmly, assist with check-in, handle inquiries, and ensure VIP guests receive outstanding service. Proficiency in English is mandatory, alongside excellent communication skills and a guest-first approach. This role offers growth opportunities in a dynamic hospitality environment.

Qualifications

• Fluency in English is mandatory; additional languages are a plus.
• Excellent communication and interpersonal skills are essential.
• A guest-first approach and problem-solving attitude are required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and welcome guests professionally.
• Assist with check-in and check-out procedures.
• Handle guest inquiries and complaints promptly.
• Coordinate special requests for VIP guests.
• Provide accurate information about hotel facilities.
• Maintain high guest satisfaction scores.

Skills

Proficiency in English

Strong communication skills

Interpersonal skills

Problem-solving attitude

Multitasking ability

Job description

A premium hotel brand in Al Khobar is seeking a Guest Relations Agent to deliver exceptional guest experiences. The ideal candidate will greet guests warmly, assist with check-in, handle inquiries, and ensure VIP guests receive outstanding service. Proficiency in English is mandatory, alongside excellent communication skills and a guest-first approach. This role offers growth opportunities in a dynamic hospitality environment.