Guest Arrival Expert

The Ritz-Carlton; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A premier luxury hotel in Jeddah is looking for Guest Arrival Experts to ensure memorable experiences for guests upon arrival and departure. The role emphasizes maintaining high service standards and following company protocols. Ideal for individuals without prior experience, this position offers a unique opportunity to be part of a leading luxury hospitality brand.

Qualifications

• No related work experience required.
• No supervisory experience necessary.
• No specific license or certification needed.

Responsibilities

• Deliver a memorable guest arrival and departure experience.
• Maintain safety and quality standards at all times.
• Follow company policies and procedures diligently.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz‑Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.