Global Head of End-User Experience & Care

webook.com; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading event ticketing platform in Saudi Arabia is seeking a Director of End-User Experience & Care. This role focuses on developing a comprehensive customer care strategy that enhances user satisfaction and loyalty across diverse markets. The ideal candidate will bring over 10 years of experience in customer experience management and proven leadership skills in scaling operations. Key responsibilities include overseeing global customer service, building a multi-market care team, and implementing effective systems to ensure seamless user experiences.

Qualifications

• 10+ years of experience in customer experience, service operations, or digital support leadership.
• Proven record of building and scaling multi-market care operations.
• Strong understanding of CRM tools and customer data analytics.

Responsibilities

• Develop and execute a global end-user care strategy.
• Recruit, train, and mentor a global customer care leadership team.
• Own the customer care budget and resource allocation strategy.

Skills

Customer experience management

Service operations

Leadership

Data analytics

Communication

Education

Bachelor's degree in Business or Communications

MBA

Tools

CRM tools

Zendesk

Freshdesk

Job description

A leading event ticketing platform in Saudi Arabia is seeking a Director of End-User Experience & Care. This role focuses on developing a comprehensive customer care strategy that enhances user satisfaction and loyalty across diverse markets. The ideal candidate will bring over 10 years of experience in customer experience management and proven leadership skills in scaling operations. Key responsibilities include overseeing global customer service, building a multi-market care team, and implementing effective systems to ensure seamless user experiences.